You may purchase Max-Air products by using our website, email or by phone. When in doubt contact Max-Air and we will help with your order. Order confirmations are sent out via email. If you need assistance with your order, please contact your Max-Air sales associate.
If a product is listed without an “Add to Cart” button, please contact our sales staff to discuss your requirements as many of our products are custom-built to your specifications. Max-Air customizes each compressor to fit the customers needs therefore online ordering of a compressor is not an option.
A 50% deposit at time of order is required for all compressor purchases, with the balance due prior to shipping.
Orders made over the internet or from new customers require prepayment before shipping in the form of a credit card, check, ACH/direct deposit, wire transfer or cash.
Max-Air ships most orders via Fedex but we compare multiple companies to provide the best shipping rates possible.
Max-Air does business in US dollars. Any orders from outside the United States may require the purchaser to cover additional bank charges from wiring fees.
Personal checks are accepted; however, we will not ship until the check clears our bank account. These orders will be delayed until the check shows as funds received in our bank account.
Returned checks will be assessed a $35.00 handling charge on all non-sufficient funds. Additionally, Max-Air may require prepayment for any further transactions before shipping future orders.
FOB Kerrville, TX. We use multiple shipping companies to ensure the best rates for our customers. Customers may also arrange their own shipping but will incur a handling fee.
International customers or the “order recipient,” if different from the customer placing the order, are solely responsible for any customs duties, import taxes or fees arising from Max-Air product purchases. The “importer of record” (the recipient) must follow all laws and regulations of the destination nation. Import tariffs, customs duties and fees are typically assessed once a shipment reaches the recipient’s country. Additional charges for customs clearance are the responsibility of the recipient. Max-Air is not responsible for customs duty, import tariffs or other fees imposed on any order.
Max-Air prides itself on exceptional customer support. We begin building relationships with our customers even before a purchase has even been made. We are happy to bid maintenance, repair and parts for all the compressors and accessories we sell.
Max-Air technicians are trained to service all the products we sell. Our in-house and field technicians can service your compressor with confidence and in a timely manner. We have service partners in most areas of the country. Contact Max-Air by phone during our business hours of 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday and we will help you decide on the best service option for your situation.
The materials supplied by Max-Air are covered by a 1 year warranty, the validity of which begins when the compressor is delivered as proven by the delivery document unless other agreements have been made in writing and approved by Max-Air. Max-Air shall repair or replace those parts it acknowledges to be faulty during the warranty period. In replacing the faulty part Max-Air shall not be liable for any other expenses sustained by the dealer or his customer such as presumed damage (present or future), lost earnings or fines. Routine and unscheduled maintenance must be carried out in compliance with the instructions contained in this manual. Should the required work not be covered by the manual or assistance be required you are advised to contact Max-Air in writing, even where agreements have already been made on the phone. Max-Air cannot be held liable for any delays or failure to execute work.
Max-Air cannot be held liable for any damage or mal- functions caused by work carried out on the compressor by unauthorized personnel.
Max-Air guarantees that its compressors are free from design defects, workmanship and the used materials for a period of 1 year starting from the date of delivery of the compressor; should the customer note any flaws and/or defects he must report them, in writing, to Max-Air within 8 days of their discovery otherwise the warranty shall be rendered null and void. The warranty only covers flaws and faults that occur where the compressor is used properly in compliance with the instructions contained in this manual and where periodic maintenance is carried out. The warranty does not cover faults caused by improper use of the compressor, exposure to atmospheric agents (rain etc.) or damage during transport; all materials subject to wear and those subject to periodic maintenance are not covered by the warranty and are to be paid for by the customer in full; in any event the warranty is rendered null and void if the compressor is tampered with or if work is carried out on it by personnel who have not been authorized by Max-Air. A compressor that has been acknowledged as faulty on account of flaws in design, workmanship or used materials shall be repaired or replaced free of charge by Max-Air at the plant in Kerrville, TX; costs regarding transport, delivery of spare parts and any materials subject to wear shall be met by the customer. Should warranty-covered work need to be carried out on the customer’s premises, travel and accommodation costs for personnel sent by Max-Air shall be met by the customer. The act of taking delivery of machines and/or faulty components or the sending of technicians to assess the presumed defects and/or flaws reported by the customer does not in itself imply acknowledgement that the defect is covered by warranty. Repairs and/or replacements made by Max-Air during the warranty period do not in any way prolong the latter itself. Acknowledgement that a defect is covered by warranty does not in itself mean that Max-Air is in any way liable to award compensation.
Max-Air cannot be held liable for any other direct or indirect damages imputable to compressor defects and flaws (loss of production or earnings etc.) except in cases where serious negligence is demonstrated.